Service & Aftermarket
In India and Asia, CEOs are increasingly focusing
on customer satisfaction as a key performance
metric.
Entercoms ServiceNet
solution enables companies to get visibility to
their aftermarket supply chain, including the
installed base, spare parts and workforce. It
then allows companies to manage field service
operations and make parts and workforce decisions
that are synchronized with the precise needs of
their customers. We offer advanced planning and
optimization capabilities through our partnership
with
Servigistics,
the global leader in Enterprise Service
Management.
Core Capabilities
- Manage service supply chain to meet or exceed customer SLAs
- Consolidate installed base data
- Identify failure patterns on the field to better plan inventory and people
- Schedule service technicians to perform maintenance and repairs
- Manage field service technician performance
- Get full visibility to field service operations
- Provide intelligence to aftermarket sales force
- Generate accurate invoices for service
- Accurately forecast demand for service parts
- Optimize spare parts inventory in the service network
- Manage part replenishments to the field
- Integrate with 3PLs and Dealers
Advanced capabilities
For companies with sophisticated service part
management needs, Entercoms Service &
Aftermarket solution additionally provides the
following capabilities, through our partnership
with
Servigistics,
the leading provider of strategic service
management solutions:
- Use part chaining and part substitution to optimize spare parts inventory
- Increase forecasting accuracy through intelligent demand model selection
- Plan service and repair orders many weeks and months out
- Consider multiple demand streams in your forecasting model
- Manage excess and obsolescence
- Balance inventory across your network
- Optimize global spare parts inventory under budget constraints
- Segment your spare parts network to manage it efficiently
- Integrate seamlessly to ERP systems, such as SAP and Oracle
- Manage up to 10 million SKUs in a single model
Benefits -- Quick View
Customer satisfaction
Equipment uptime on the field
Service technician utilization
Cash-to-Cash cycle
Spare parts inventory
Part obsolescence
Part availability
Insights
Entercoms ServiceNet: Field Service Network
Management
Solution Areas